M-Pesa Daraja Integrated
WhatsApp & SMS Reminders
NHIF / SHA Verification
KDPA 2019 Compliant
No-Show Deposit Protection
About Our Practice

Medical Appointment Booking
Built for Kenya's Healthcare Market

Kenya's healthcare facilities — from large private hospitals in Nairobi to county referral hospitals and private clinics across 47 counties — all face the same challenge: appointment no-shows, overbooked doctors, and patients who don't know a clinic's availability until they physically walk in. Standard appointment booking software built for UK or US markets doesn't address M-Pesa payments, Africa's Talking SMS/WhatsApp notification delivery, or NHIF patient verification at the booking stage.

Algosoft Technologies builds medical appointment booking platforms engineered for Kenya's healthcare ecosystem — M-Pesa STK Push deposit collection at booking to reduce no-shows, Africa's Talking bulk SMS and WhatsApp reminders before appointments, NHIF/SHA member number verification at registration, doctor availability by speciality across locations, and KDPA 2019-compliant patient data handling with end-to-end encryption.

  • M-Pesa Deposit at Booking — M-Pesa Daraja STK Push triggers automatically when a patient selects a slot. Consultation deposit (e.g., KES 500–1,500) is collected before confirmation. Cancellation within a configurable window refunds automatically via M-Pesa B2C. No-show rates drop by 35–60% when a deposit is on the line.
  • WhatsApp & SMS Reminders (Africa's Talking) — Automated reminders at configurable intervals (e.g., 24 hours and 1 hour before appointment). WhatsApp Business API messages include appointment details, clinic location, and a one-tap cancellation/reschedule link. Delivery rates exceed 95% across all Kenyan mobile networks.
  • NHIF / SHA Patient Verification — Patients enter their National Hospital Insurance Fund or Social Health Authority member number during registration. The system verifies membership status and benefit eligibility via API before confirming NHIF/SHA-covered appointments, avoiding rejected claims from non-qualifying encounters.
150+Projects Delivered
10+Years Experience
4.9★Client Rating
47Counties Available
M-Pesa Daraja Africa's Talking WhatsApp API NHIF / SHA KDPA 2019 Telehealth Queue Management
4.9★Clutch Rating
150+Projects
10+ YrsExperience
★★★★★Clutch · 4.9 / 5
Core Features

Medical Appointment Booking
Core Features for Kenya

Doctor Availability Calendar

Real-time availability calendar per doctor, per speciality, and per location. Doctors or receptionists configure working hours, leave, and slot duration. Patients see only open slots and book instantly without calling the facility. Double-booking is prevented automatically by the system.

M-Pesa Deposit at Booking

M-Pesa Daraja STK Push collects a configurable consultation deposit at the moment of booking. Successful payment confirmation triggers appointment slot lock and confirmation message. Cancelled appointments within the refund window trigger automatic B2C reversal. Reduces no-shows by 35–60%.

WhatsApp & SMS Reminders

Africa's Talking API sends WhatsApp Business and SMS reminders at configurable times (24 hours, 2 hours, 30 minutes before appointment). Message includes doctor name, appointment time, clinic directions, and a link to reschedule or cancel. No-show penalties or deposit retention apply automatically on confirmed absence.

Online Queue Management

Live queue display for walk-in patients — patients receive a token number on arrival and track their position on a waiting room screen or via a link on their phone. Queue runs simultaneously with appointment patients. Alert SMS when the patient is 2 positions away. Reduces physical crowding in waiting areas.

Telehealth Appointment Booking

Patients book video consultation slots — M-Pesa payment collected at booking, video room link sent via WhatsApp and SMS one hour before the session. Doctor joins via a secure dashboard. Suitable for follow-up consultations, chronic disease management, and specialist consultations from rural patients.

Facility Admin Dashboard

Facility managers see appointment volume by doctor, speciality, and date. Cancellation and no-show rates per doctor. Revenue from deposits collected. Export reports to Excel for monthly review. Doctor schedule management, slot duration configuration, and public holiday blocking from one interface.

Investment Guide

Medical Appointment Booking
Investment Tiers for Kenya

TIER 01

Basic Clinic Booking

$8,000+

1–2 months
Online booking form M-Pesa STK Push deposit SMS confirmation & reminder Admin appointment calendar Basic reporting KDPA 2019 data protection

TIER 02

Multi-Doctor Platform

$20,000+

2–4 months
Multiple doctors & specialities WhatsApp + SMS reminders NHIF / SHA verification Online queue management Patient mobile app (Android) Cancellation & reschedule flow

TIER 03

Hospital-Wide System

$45,000+

4–7 months
Multi-location & multi-facility Telehealth booking integration EMR appointment-to-record link Referral appointment creation Doctor & department dashboards Full analytics & BI exports

TIER 04

Marketplace / Aggregator

$90,000+

7–12 months
Multi-facility marketplace Doctor profiles & ratings Insurance panel management Revenue share billing Patient health record summary Nationwide Kenya coverage

Note: All quotes are fixed-price after a requirements scoping session. Contact Algosoft for a proposal aligned with your facility type, doctor count, and M-Pesa integration requirements.

Why Algosoft

Why Choose Algosoft
for Medical Booking App Development in Kenya?

01

M-Pesa No-Show Deposit Experience

We have implemented M-Pesa deposit-at-booking for multiple Kenyan health facilities. The STK Push, payment confirmation callback, slot locking, and B2C refund flow are a standard package we deploy quickly. We handle Daraja API sandbox certification, production API keys, and the Safaricom go-live checklist so your team doesn't need to navigate Safaricom's integration process alone.

02

Africa's Talking SMS / WhatsApp Delivery

We use Africa's Talking for SMS delivery across all Kenyan mobile networks (Safaricom, Airtel, Telkom) and WhatsApp Business API for WhatsApp reminders. Delivery reports are logged per appointment so the facility can see which patients received reminders and which messages failed — enabling front desk staff to call patients whose reminders bounced before appointment time.

03

Private Clinic to County Hospital Scale

We build booking systems for single-doctor private clinics in Nakuru as well as multi-speciality county referral hospitals with 50+ doctors across 3 locations. The architecture scales from a simple form-based booking to a complex scheduling engine with referral appointment creation, speciality routing, and insurance panel filtering — all from the same development team.

04

EMR Integration Capability

If your facility has or is planning an EMR, we link the appointment booking system directly — confirmed appointments create pre-populated encounter records in the EMR, eliminating re-entry of patient demographic data at check-in. This integration is a significant time saver in busy OPD settings and provides complete appointment-to-encounter audit trails.

05

KDPA 2019 Patient Data Protection

Patient appointment data — name, phone, health issue, payment records — are processed in compliance with Kenya's Data Protection Act 2019. Data is stored encrypted, consent captured at registration, patients can request deletion of their records, and we provide Data Processing Impact Assessment (DPIA) documentation for your facility's compliance records.

06

Fast Implementation & Staff Training

Basic clinic booking systems go live in 6–8 weeks. We train your reception staff on the admin dashboard, doctor schedule management, and M-Pesa deposit reconciliation in a single half-day session. Comprehensive admin manual provided in English and available in Kiswahili on request. Discuss your timeline.

FAQs

Medical Appointment Booking Kenya —
Frequently Asked Questions

When a patient selects an appointment slot, an M-Pesa Daraja STK Push prompt appears on their phone requesting a deposit payment (typically KES 500–1,500, configurable per facility). The appointment slot is only confirmed after successful M-Pesa payment. Patients who have committed money are significantly less likely to miss the appointment — no-show rates in Kenya typically fall 35–60% with deposit systems. Cancelled appointments within the refund window (e.g., 24 hours before) trigger automatic M-Pesa B2C reversal.
We use Africa's Talking for SMS delivery (multi-network: Safaricom, Airtel, Telkom) and WhatsApp Business API for WhatsApp reminders. Reminders are sent at configurable intervals — typically 24 hours and 1–2 hours before the appointment. WhatsApp messages include the doctor's name, appointment time, clinic location link (Google Maps), and a one-tap link to reschedule or cancel. Delivery status is logged for every message so the receptionist can follow up on undelivered notifications.
Yes. During registration, patients enter their NHIF or SHA member number. The system verifies membership and benefit eligibility via the respective API before allowing the patient to book appointments that will be billed to NHIF or SHA. This prevents booking for non-qualifying patients, reducing rejected claims. If a patient's benefit is not active or the service category is not covered, the system notifies them and routes them to a cash-pay booking flow instead.
Yes. Our queue management module handles walk-in patients with token number allocation alongside pre-booked appointments. The doctor's queue view shows a merged timeline of appointments and walk-ins. Walk-in patients check in at reception, receive a token, and track their position via SMS link or waiting room display screen. The receptionist can set the ratio of appointment slots to walk-in slots per time block to balance the two patient streams.
A basic clinic booking system with M-Pesa deposit, SMS reminders, and admin calendar goes live in 6–8 weeks from project start. A multi-doctor platform with WhatsApp, NHIF/SHA verification, and queue management takes 10–14 weeks. A full hospital-wide system with EMR integration takes 4–7 months. The biggest variable is the Safaricom Daraja API production approval process — we handle the Daraja onboarding, sandbox testing, and go-live request so your team doesn't need to manage that separately.
Reduce No-Shows

Kenya's Medical Appointment Booking App Developer

M-Pesa deposit at booking, WhatsApp & SMS reminders via Africa's Talking, NHIF/SHA patient verification, online queue management, and KDPA 2019-compliant patient data handling — built specifically for Kenya's clinics and hospitals.

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