WebRTC / Agora Video
M-Pesa Daraja Billing
NHIF / SHA Telehealth Ready
KMPDC Guidelines Aligned
KDPA 2019 Compliant
About Our Telemedicine Practice

Telemedicine Built for Kenya —
Where the Doctor-Patient Ratio is 1:16,000

Kenya faces a severe healthcare access gap — particularly in rural counties where the nearest hospital may be hours away. Building telemedicine for Kenya requires understanding local constraints: variable connectivity, M-Pesa as the dominant payment channel, SHA/NHIF as the insurance framework, and KDPA 2019 as the data protection law governing sensitive patient health information.

Algosoft Technologies builds telemedicine platforms designed for Kenya's healthcare reality — video consultations that degrade gracefully to audio on poor connections, M-Pesa STK Push for consultation fees, WhatsApp and Africa's Talking SMS for appointment reminders, and NHIF/SHA telehealth claim generation integrated with the hospital's existing HMS and EMR.

  • Adaptive Bandwidth Video — WebRTC-based video consultation with Agora adapts automatically from HD video to SD video to audio-only as bandwidth decreases, maintaining the consultation without disconnection on Kenya's variable 2G/3G networks.
  • M-Pesa Consultation Billing — Patient pays via STK Push before or after the session. NHIF/SHA-insured patients have the covered portion claimed electronically; only the co-payment is collected via M-Pesa. KRA eTIMS-compliant receipt generated automatically for every payment.
  • E-Prescription & Pharmacy Integration — Digital prescription sent to patient via SMS or WhatsApp with a unique verification code. Partner pharmacies verify and dispense against the e-prescription code. Prescription marked dispensed to prevent reuse. Compliant with Kenya Pharmacy and Poisons Board guidance.
150+Projects Delivered
10+Years Experience
4.9★Client Rating
KDPA2019 Compliant
Agora / WebRTC M-Pesa Daraja NHIF / SHA Africa's Talking WhatsApp Business HL7 FHIR KDPA 2019
4.9★Clutch Rating
150+Projects
10+ YrsExperience
★★★★★Clutch · 4.9 / 5
Platform Features

Telemedicine Platform Features
Delivered by Algosoft in Kenya

Video & Audio Consultation

WebRTC video with Agora or Twilio — adapts from HD to SD to audio-only on poor connections. Recording consent workflow; encrypted session storage. Works on Android app and web browser — no app install needed for the patient. Async text consultation mode for follow-ups.

Digital Consultation Notes & EMR

Clinician captures structured notes during the video session — chief complaint, history, ICD-10 diagnosis, management plan, and follow-up schedule. Notes stored in the patient's longitudinal EMR record and shareable with their primary care facility via HL7 FHIR.

E-Prescription & Pharmacy Link

Digital prescription from the Kenya Essential Medicines List sent to patient via SMS or WhatsApp with a unique verification code. Partner pharmacies verify and dispense against the code. Marked dispensed to prevent reuse. PPB-compliant controlled substance workflow.

M-Pesa Consultation Billing

Patient pays via M-Pesa STK Push before or after the session. Tiered fee by speciality. NHIF/SHA co-payment computed; balance claimed electronically. B2C automatic refund for cancellations. KRA eTIMS-compliant receipt generated for every payment.

Doctor Scheduling & Reminders

Real-time availability calendar — patient selects doctor, speciality, and time slot. WhatsApp Business API reminder 24 hours and 2 hours before appointment. Africa's Talking SMS fallback for patients without WhatsApp. Rescheduling and cancellation with automated M-Pesa B2C refund.

NHIF / SHA Telehealth Claims

Telehealth encounters generate NHIF/SHA-format claims — member number verified at booking, benefit eligibility checked, claim submitted after consultation. Supports SHA's expanded telehealth benefit package. Remittance reconciliation against consultation records.

Investment Guide

Telemedicine Platform Investment
Tiers for Kenya

TIER 01

Basic Teleconsultation

$18,000+

8–12 weeks
Video / audio consultation (WebRTC) Patient & doctor web + Android app Appointment booking & scheduling M-Pesa STK Push payment SMS appointment reminders KDPA 2019 data encryption

TIER 02

Full Clinic Telemedicine Suite

$40,000+

3–5 months
Video, audio & async messaging E-prescription with pharmacy link NHIF / SHA telehealth claims M-Pesa full suite (STK, B2C refunds) WhatsApp Business API reminders KRA eTIMS receipts

TIER 03

Hospital Telemedicine Platform

$80,000+

5–8 months
Multi-speciality telemedicine Remote patient monitoring (RPM) HMS / EMR full integration Lab result delivery via app Patient health portal Revenue analytics dashboard

TIER 04

National / County Health Platform

$160,000+

10–16 months
County government telemedicine network CHW-to-doctor referral telemedicine DHIS2 / KHIS national integration USSD consultation booking Multilingual (English, Kiswahili) ICT Authority interoperability

Note: All telemedicine quotations are fixed-price after a requirements scoping session. NHIF/SHA integration timelines depend on authority API access approval. Contact Algosoft for a detailed proposal.

Why Algosoft

Why Algosoft for Telemedicine
App Development in Kenya?

01

KMPDC Telemedicine Guidelines Aligned

The Kenya Medical Practitioners and Dentists Council (KMPDC) issued telemedicine guidelines in 2020 requiring patient consent, clinical appropriateness assessment, and full documentation. Our platform is built to comply with KMPDC guidelines and KDPA 2019 from day one — including the mandatory patient consent workflow and structured consultation documentation.

02

Low-Bandwidth Video Architecture

Our video implementation uses adaptive bitrate — automatically reducing from HD to SD to audio-only as bandwidth drops. We also offer an asynchronous consultation mode (patient submits written description or pre-recorded video; doctor responds within a defined timeframe) for very low connectivity environments.

03

Direct M-Pesa & NHIF/SHA Integration

We integrate directly with Safaricom Daraja and NHIF/SHA systems — no third-party aggregators. We handle the Daraja certification process and the NHIF/SHA vendor onboarding on behalf of the healthcare provider, and update client systems as SHA's specifications evolve under the Social Health Insurance Act 2023.

04

Kenya Pharmacy & Poisons Board Compliance

E-prescription workflows comply with PPB guidance on digital prescriptions — unique verification codes, dispensing confirmation, prescription expiry, and controlled substance flagging for pharmacist review. Reduces prescription fraud while enabling legitimate remote prescribing by KMPDC-registered practitioners.

05

EMR / HMS Integration

Telemedicine consultation records integrate with the facility's existing HMS or EMR via HL7 FHIR API — giving the clinician full patient history during the video session and ensuring the encounter is recorded in the patient's longitudinal record. We support OpenMRS, our own HMS, and custom HMS via API bridges.

06

MVP-First, Expand Later

We recommend starting with a focused MVP — GP teleconsultation with M-Pesa billing and SMS reminders — and expanding to multi-speciality, NHIF/SHA claims, and remote monitoring based on actual usage data from the first 3–6 months. This validates the market before larger infrastructure investment. Start with an MVP.

FAQs

Telemedicine App Development Kenya —
Frequently Asked Questions

Yes. The Kenya Medical Practitioners and Dentists Council (KMPDC) issued telemedicine guidelines in 2020 recognising teleconsultation as a valid mode of patient care, subject to conditions — including patient consent, clinical appropriateness, and documentation requirements. The Kenya Pharmacy and Poisons Board (PPB) has also issued guidance on e-prescription. Our platform is built to comply with KMPDC guidelines and KDPA 2019, including the mandatory patient consent workflow before any consultation is initiated.
M-Pesa STK Push is the primary channel — patient pays via a prompt on their phone. NHIF/SHA members have the covered portion claimed electronically; only the co-payment is collected via M-Pesa. Card payment via DPO Group or Pesapal is available for bank card holders. All payments generate a KRA eTIMS-compliant electronic receipt. Refunds for cancelled appointments are processed via M-Pesa B2C within the configured cancellation window.
Yes. Adaptive bitrate is a core feature — the video engine automatically reduces quality from HD to SD to audio-only as bandwidth decreases. For very low bandwidth environments (2G), patients can also use audio-only or text chat mode. An asynchronous consultation mode allows patients to submit written descriptions or pre-recorded video, with the doctor responding within a defined timeframe — suitable for follow-up consultations in very limited connectivity areas.
Our Tier 01 ($18,000+) covers everything needed for a functional telemedicine service: video consultation (web and Android), doctor scheduling, patient booking, M-Pesa payment, digital consultation notes, and SMS reminders. This is sufficient to launch and validate the market before investing in EMR integration, NHIF/SHA claims, or remote patient monitoring. We recommend starting with GP consultations in one speciality rather than multi-speciality, and expanding based on 3–6 months of usage data.
After the consultation, the doctor generates a digital prescription sent to the patient via SMS or WhatsApp with a unique alphanumeric verification code. The patient presents this code at any partner pharmacy — the pharmacist enters the code, views the prescription, and dispenses the medication. The prescription is marked dispensed so it cannot be reused. For controlled substances, the platform flags the prescription for pharmacist review and compliance with the Pharmacy and Poisons Act requirements.
Extend Your Healthcare Reach

Kenya's Telemedicine App Development Partner

Adaptive video, M-Pesa billing, NHIF/SHA claims, e-prescription, WhatsApp reminders — all built for Kenya's connectivity reality and KMPDC telemedicine guidelines by Algosoft's healthcare technology team.

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